The Best of Both Worlds
A reliable POS system provides much value to your business, but what happens after installation or when a problem arises? It takes more than top-tier tech to facilitate your operations –– it also requires high-quality customer service. By combining our strengths and resources, VersiTech and Ordyx can provide advanced technology solutions and integrations to support faster and smoother restaurant operations. From installation and training to customizations and troubleshooting, you should have a reliable team within your reach to provide POS support when needed.
We understand that VersiTech and Ordyx joining forces may cause some concern about what changes are on the horizon for Ordyx customers, but don't fret; we're here to share some of the exciting benefits of the merger.
Personalized Partner Relationships
We collaborate with local partners for the procurement and setup of our products. This localized approach ensures that you can establish personal, face-to-face relationships with experts who have in-depth knowledge of both Ordyx and VersiPOS systems. Have questions about setup, training, or integrations? They've got you covered around the clock.
Installation and Setup Support
VersiTech offers a personalized installation and setup process for our POS software, VersiPOS. We use our network of local partners to handle the process to create a more customized experience. During this time, you can work directly with an experienced and knowledgeable implementation specialist to conduct an on-site survey to assess and determine the best structure for the system to meet your unique business needs. They will install the necessary hardware and software components, set up user accounts and permissions, and configure any customizations or integrations you require.
Localized partners can provide you and your staff with training to ensure you're fully equipped to operate your system. From troubleshooting issues to implementing customizations such as creating macros or keyboard shortcuts to accelerate processes and checkouts, you have a qualified point of contact to get your system and staff up and running.
Enhanced Customer Service
The benefits of our licensed partners extend beyond the initial setup process — you can rely on top-notch and responsive assistance for all customer support and inquiries. We offer comprehensive customer support, including live phone support and in-person assistance from partners. These experts understand the importance of quickly providing effective solutions to your inquiries. They also offer resources, training, and troubleshooting for technical concerns. We stand out for our live customer support across different communication channels. Whether you have questions about operating your system or need help customizing your software, you can expect exceptional service and support from start to finish.
Enhanced Customizations and Accommodations
Our team of experts will do their best to accommodate your business's specific needs. Is there a feature that you're looking for in your POS? We'll work with you to make modifications within the software on the backend to make operating the platform and your business easier. VersiTech’s philosophy states that it’s their job to help with anything affecting your system’s ability to handle business. No matter the problem, you have someone there, night or day, to help identify that problem and assist in a resolution.
A Nimble Yet Dedicated Team
VersiTech is a small but mighty company. VersiPOS was made specifically for restaurants, and our sales and installations teams are made up of people who hail from the restaurant industry. They know the industry inside out, so they can give you everything you need for your business to be successful. Whether you have a bar, nightclub, or cafe, they’ll use their expertise to walk you through every step to make your system work for you.
VersiTech + Ordyx: The Road Ahead
We know that change can be scary, but it doesn't have to be. At VersiTech, we're passionate about our restaurant technology and how it can bring value to management and staff. We will always continue expanding our suite of products to enable all businesses within the restaurant industry to run their front and back-of-house operations efficiently. Whatever lies on the road ahead, rest assured that your business is in safe hands with us.
If you're interested in what else VersiTech has to offer, contact us today to learn more.