How We Compare
Ordyx can be classified as a POS managed service. As such, it focuses on maintaining an ongoing relationship with its customers. The Ordyx relationship starts with the Ordyx Professional assisting the owner in defining his or her establishment's online restaurant management system needs. Once those needs have been determined, an Ordyx Live date is set. Ordyx personnel configures the hardware, installs the software, trains the personnel, and provides hands-on support including menu changes for the first week of usage. Further customer support is provided as part of the Ordyx service. Ordyx support personnel are just a phone call/email away for any questions you may have.
As changes occur in the hospitality industry, the Ordyx service is quickly enhanced with new features to allow owners to continue to be profitable while providing a high service levels to their guests. All customers automatically receive upgrades to their Ordyx software without them having to click one button.
A traditional POS vendor focuses on selling its software and hardware to a potential restaurant. Once the sale is completed, the POS vendor typically sets up the hardware, installs the software, trains the restaurant personnel, and provides on-site support for potentially the first couple of days of usage. Further customer support is either handled through long term commitment contracts or exorbitant hourly rates. After a couple of years, the sales representative POS vendor contacts the restaurant to sell them hardware and software upgrades at cost as high as the initial investment.
In order to understand the full cost of a traditional/onsite POS, you need to consider the installation cost, support costs, and upgrade costs.