We're thrilled to announce a major milestone in our journey: our transition from Ordyx POS to Tonic POS. This rebranding signifies our commitment to delivering top-tier POS solutions and stellar customer support while infusing our brand with new energy.

As with any change, questions arise. Rest assured, we aim to make this transition as smooth as possible. Our FAQ below should address any queries you might have.

Our dedicated team stands ready to support you through this transition. If you need further assistance or want to discover the benefits of our integrated POS and payment processing services, please reach out!

We're excited for this new chapter as Tonic POS and look forward to serving you even better.

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Frequently Asked Questions

What does this rebrand mean for my current POS System?

• Our transformation to Tonic POS is more of a makeover. It’s about enhancing your user experience with a fresh look and feel that reflects our lively new identity. However, the nuts and bolts of your system remain the same. You can continue to use your POS just like you always have - we're just freshening things up a bit
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​When will the full rollout of Tonic POS take place?

• We're thrilled to announce that the full rollout of Tonic POS is just around the corner! Our team is in overdrive to ensure this transition is as smooth as silk for you. Please expect an email notification with specific timing for the software update during the week of June 12th. 
  
  

Will there be any downtime during the transition?

• Our transition plan is designed to ensure there’s absolutely no disruption to your operations. You can go about your day-to-day activities as usual while we handle the changeover behind the scenes.
  
  

Will my historical data be affected by the rebranding?

• We've implemented stringent measures to ensure that all your business information and transaction history is securely protected and seamlessly migrated. Our rebranding won’t touch the integrity or accessibility of your historical data. You'll still have all your valuable information at your fingertips, just as you do now.
  
  

Will there be additional merchant support during the transition?

• Absolutely! Our team stands ready to provide all the support you need during this exciting transition. We're always here to assist you.
• If you're already using our processing services, we're pleased to announce that we've established a specialized merchant support team, to ensure your queries get the attention they deserve. If you're not yet experiencing the convenience of our integrated POS and payment processing services, we'd love to chat about how this can transform your business operations. Drop us a line at support@boldpay.io to discover the benefits of our bundled solution! ​

What happens to my current hardware with the new Tonic POS software?

• The current hardware you are using will remain unaffected by the new Tonic POS software. No changes will be made to your existing hardware setup.

What new features can I expect with Tonic POS?

• You can look forward to continuing to use all the familiar features you've come to appreciate. Additionally, we're working on some innovative features that are still in the pipeline. We promise to keep you updated as soon as they're ready to roll out.

How do I update my Android/IOS device?

• You can update your Android or iOS device by visiting their respective App Stores. Just navigate to the 'Updates' section, locate the Ordyx app, and click on 'Update'. The latest version of the software will then be installed on your device

How do I update my PAX device?

• To update your PAX device, you'll need to access the PAX store directly on the device. Navigate to the store, locate the Ordyx app, and select 'Update'. This action will install the latest version of the software on your device.

How do I update my Windows device?

• To update your Windows device, you actually don't have to do anything! Our team will handle the update process manually through the back office system. This means that we'll take care of the technical side, ensuring your Tonic POS software is upgraded to the latest version without any hassles on your end.

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