Support
* Email: support@ordyx.com
* Phone: +1 (561) 807-1503
Support is an integral part of any time critical business and Ordyx makes no exceptions.
The Ordyx service is monitored 24 hours a day, seven days a week in order to prevent downtime, ensure smooth operations, and maintain the highest data integrity.
Customers of Ordyx are provided with Ordyx' highly reliable technical support, should they ever need it. If you require support, simply call Ordyx' support number and an Ordyx Technician will be ready to assist you.
Feedback System
Ordyx believes that no masterpiece is ever finished. With that thought in mind, Ordyx has set out to continuously improve its service through the Feedback System.
The Feedback System consists on the ability of Ordyx customers to take an active role in the functionality added and improvements made to the Ordyx service.
The process works as follows:
1. Customers submit suggestions through the website
2. Suggestions are received by Ordyx' technical staff
3. Customers receive acknowledgement that their suggestions were received
4. Suggestions are evaluated, prioritized and often implemented in an up-coming release
5. New releases are accompanied by an email newsletter informing customers of enhancements made.
This process ensures a quality service totally focused on customer satisfaction.
